Not resolved
Customer service

I have been shooting Nikon professionally for 35 years. I bought the D5 immediately only to find that the 70-200mm f/2.8 ED VR II doesn’t work on it.

The lens works on every camera I am shooting now: D3, D4, 800, 800E and the 810A. I have never had a problem with the lens. I sent it to Nikon and they said I would have to pay $400 because the lens was out of warranty… it’s 5 1/2 old. She told me that Nikon Tech said is it was "misaligned"!

I have never had a “misaligned” lens in 35 years. Nor have I had any problems with Nikon equipment that I didn’t create.

It turns out service is not in charge of customer relations and cannot, according to the supervisor, authorize free repair, even when it is clearly a Nikon problem.

This is a classic “head in the sand” stance. I finally gave up and sent it back today.

Product or Service Mentioned: Nikon Camera Lens Af-s 70-200.

Reason of review: Poor customer service.

Preferred solution: Fix misalignment due to manufacturing that I only became aware of due to compatibility issues with D5.

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