Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I bought the title camera in April 2015 on a cruise ship. Used the camera for two weeks and was very pleased.

Went on another cruise in April 2016 and after 3 days the on/off button stuck. Returned home in June 2016 and of course the camera was out of warranty. I sent the camera to a Nikon supplier and it cost $105.00 to fix the on/off button. In April 2017 I took a trip and after 3 days the on/off button stuck again.

Returned home to call Nikon and was working with a supervsior there as well as the supplier. To date I have taken approximately 500 photos with the camera. Nikon offered no assistance and requested I work with the supplier. A 20% discount was offered to once again fix the on/off button - $98.02.

I will not invest any more money into a camera I do not trust.

Obviously, it is a lemon. Nikon was of no help!

Product or Service Mentioned: Nikon S9700 Photo Camera.

Reason of review: Poor customer service.

Monetary Loss: $414.

Preferred solution: Pay $98.02 for repair.

I liked: Camera.

I didn't like: Customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like